Bet600 - Terms and Conditions

    1. IMPORTANT: Please read carefully these Terms and Conditions ("Terms") as set out below. By registering an account ("Your Account") or ("Account"), you are deemed to have accepted and understood them.

      These Terms are a binding legal agreement between You and Tyche Tech Limited, a company registered in the United Kingdom (registered company number 09828955) whose registered office is 9 Greyfriars Road, Reading, RG1 1NU, England.

      Tyche Tech Limited is licensed and regulated by the Gambling Commission of Great Britain (licence number 000-044731-R-323941-010) in respect of customers located in the United Kingdom.

      Tyche Tech Ltd is also the Merchant of Record, meaning it processes all credit and debit card payments from customers. It is therefore the organisation responsible for processing all payments, including both deposits and withdrawals.

      In these Terms and Conditions, Tyche Tech Ltd shall be referred to as “TTL”, “us”, “we” or “our” and you are referred to as “you” or “your”.

      The products and services that Tyche Tech Limited offers (via its websites, tablet and mobile applications) are together referred to as the "Services". Your agreement under these Terms and Conditions is with us for all the Services that You use.

    2. 1. General Terms
      • 1.1 All Customers must be 18 years of age or older and a resident in Great Britain or Northern Ireland in order to register and participate in any content, including the placing of stakes on a bet or participation in any other content found on the Services. It is an offence for anyone under the age of 18 to open an account or to gamble with bet600. In order to avoid unlawful betting, we reserve the right to carry out checks to verify the information provided. We may undertake a search with a third party for the purpose of verifying that you are 18 or over. See Section 2 (‘Identification and Age Verification’) for further details.

        1.2 You have sole responsibility in ensuring your payment/bank details and contact information are up to date at all times.

        1.3 You have sole responsibility to ensure that your security details remain confidential. In any event where you are concerned that your security details are no longer confidential, you have the obligation to notify us immediately. Any transactions that have been placed by a person who is securely logged into your account will be your responsibility.

        1.4 You have sole responsibility for complying (and that you comply) with your own local, national, federal, state or other laws concerning betting and gaming prior to opening an Account, placing any bets, stakes or wagers (together "Bets") or using the Services. In particular, if you are located in a country where use of a particular service is prohibited, you must not (i) register with us for the applicable Service; (ii) attempt to use that Service; or (iii) use your payment card or other payment method to undertake betting or gaming with us for the unlawful Service.

        1.5 Bets cannot be cancelled or changed once the bet has been confirmed by us.

        1.6 We only accept registrations and deposits from persons located in Great Britain and Northern Ireland.

        1.7 We only accept bets made online, which for clarity includes the use of iphone and Android applications. Bets are not accepted in any other form (telephone, email, fax, in person, etc.) and any bets received in these forms will be null and void.

        1.8 We reserve the right to refuse/cancel any bet or part of a bet before the game starts with justification provided upon request. We also reserve the right to refuse/cancel any bet or part of a bet that is placed while a game is in progress if there is sufficient evidence that you were placing a bet with prior knowledge of an event that would affect the accurate pricing of a market – for example, betting on the first-to-score market while the first goal is being scored.

        1.9 We reserve the right to void any or all bets that have been made by any person or group of persons who are acting in an attempt to defraud us. If there is any evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, We reserve the right to make such bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.

        1.10 Winnings will be credited to your account following confirmation of the final result.

        1.11 We reserve the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, We reserve the right to cancel any bet that may have been accepted retroactively, and void any winnings paid to the Customer from those bets.

        1.12 Should funds be credited to your account in error, it is your responsibility to notify us of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to us. You shall remain responsible for any entry fees placed into tournaments or contests that involve pools or pools-style betting where the stakes can no longer be recovered from the pool.

        1.13 The reference language of the present Terms and Conditions is English. In spite of the care brought to our translations, in case of difficulty of comprehension of a clause of these Terms and Conditions, only the English version will be valid.

        1.14 We reserve the right to suspend or close your account and void all settled and unsettled bets in the event that you open more than one account.

        1.15 Bets will only be accepted up to the advertised start time. Any bet that is inadvertently accepted, which includes an event after its start time, the bet will be cancelled. If any portion of a multiple bet is inadvertently accepted then all parts of that multiple bet will be cancelled.

        1.16 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.

        1.17 We do not accept responsibility for any typing, human or palpable errors that lead to obvious price errors. In all such cases bets will be deemed void.

        1.18 We do not accept responsibility for damages or losses deemed or alleged to have resulted from or been caused by the Services or its content including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any person's misuse of the site or its content, or any errors or omissions in content.

        1.19 The maximum aggregate amount You can withdraw in one calendar day is £100,000 (or its equivalent in another currency). Please note that Your bank or card provider may also have restrictions.

        1.20 In relation to any sports betting transactions placed through the Services, other than as may be set out in relation to specific markets under the Betting Rules, for any one calendar day (00:00 – 23:59) the maximum aggregate winnings shall be no greater than £50,000 or the equivalent amount in Your chosen currency. Please note that these restrictions apply regardless of stake. Winnings will usually be paid without You needing to make a claim. If You believe that You have not received any winnings due to You then You should notify us as soon as possible and provide evidence for Your claim. No claim for winnings may be made more than six months after the date on which the relevant event completed.

        1.21 The minimum amount for a bet is £1 unless otherwise stated on the Services.

        1.22 We reserve the right to change odds and information displayed on the Services at any time and without notice. We will take reasonable care to ensure accuracy of this information but information is presented as a guide only. Prices displayed on the Services are indicative only and are not binding until a bet has been confirmed by us. In the event of any particular information (score, time of game etc) being incorrect we assume no liability for this. Please refer to our betting rules for information on how we settle individual markets.

        1.23 The Services will at all time show records of recent bets placed, results and account activity. We recommend that you keep independent records of all of the transaction information, games rules, cancellation rules, and payment methods in order to avoid any future misunderstandings.

        1.24 All bets will be processed once the bet has been placed and the acceptance confirmed.

        1.25 You will be able to play immediately after any deposit transaction has been confirmed.

        1.26 When an event is cancelled, all bets referring will be cancelled automatically and the related accounts will be refunded.

        1.27 All promotions and offers are limited to one per person. We reserve the right to amend the terms and conditions to correct typo errors or to improve on clarity or withdraw any promotion or offer at any time for legal or regulatory reasons.

        1.28 If bet600 has reasonable grounds to suspect of a bonus manipulation or abuse of any kind, i.e a bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then we reserve the right to deduct the bonus and the winnings associated to the bonus from your account.

        1.29 You must not be in breach of any rules about irregular and/or suspicious betting or misuse of inside information relevant to a sports governing body or other professional body of which your employer is a member of. We do not allow any employee of Bet600 or its corporate group, anyone else in connected to such employee or anyone otherwise connected to the service provider to participate in the bet. In the case we determine that such betting has taken place, the bet will be void.

        1.30 We consider these rules to be fair. Should you need any advice regarding these rules, please contact Customer Services.

        1.31 If you wish to make a formal complaint about our services you should first contact our Customer Services department using the contact us form on the Services. We will acknowledge receipt of the complaint 24 hours of receipt and will respond as quickly as possible and in all cases, we strive to ensure that all customers are responded to within 2 working days of receiving your complaint. If this is not possible we will explain why and give you a date by which you can expect a full reply. If you do not believe our resolution to your complaint to be fair and transparent then you are free to request for the complaint to be escalated to a member of our Senior Management team who will personally review your complaint and make a final decision.

        Should you still be of the opinion that our resolution is not fair and transparent then the complaint is escalated to a "dispute" and can be referred to the free independent adjudication service IBAS.

        We give our commitment to pursuing an amicable solution to all disputes but the results of independent adjudication are not necessarily binding. All disputes and the resolution of these disputes will be reported to the Gambling Commission on a quarterly basis.

        1.32 Data protection. Please see our Privacy Policy for details of how personally identifiable information is collected and may be processed or shared with others.

        1.33 Copyright in the information displayed on the Services is the property of Satellite Information Services Limited ("SIS") and/or its licensors. This information is intended for personal use only and may not be displayed in public, broadcast or used for any commercial purpose without the express written consent of SIS. Whilst every effort is made to ensure that the information is accurate, SIS accepts no responsibility for any use made of the information provided on the Services and excludes all liability in respect of any loss suffered by any person arising directly or indirectly from use of the information.

        1.34 We are required by our licence to inform You about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency. We hold customer funds separate from company funds in a dedicated account from Sparkasse Bank Malta plc. This means that these funds are not protected in the event of our insolvency. This meets the Gambling Commission's requirements for the segregation of customer funds as the level: Not protected.

        1.35 Any major changes to these Terms and Conditions will be displayed on your next login to this Services prior to these changes taking effect.

    3. 2. Identification and Age Verification
      • 2.1 Verifying our customers’ age and identity is a requirement of our licensing conditions under the Gambling Commission of Great Britain’s regulations. In order to verify our customer’s identity and to ensure that they are of legal age for gambling, we will carry out regular checks. By registering an account and agreeing to these terms of use, you authorise us to verify and confirm your identity and age. Where these checks are unable to verify that any customer is 18 or over, we reserve the right to ask for proof of age.

        2.2 Information to be provided

        If we remain unable to verify your identity and age through our regular checks, we will send an email to your registered email address requesting a copy of one of the following documents: Birth Certificate, Driving License, Passport, Signed Credit Agreement, Citizen/National Identity Card.

        2.3 In addition, if we need you to complete our Know Your Customer process we will send an email to your registered email address, requesting copies of two of the following documents, one of which must show your date of birth: Birth Certificate, Driving License, Passport, Signed Credit Agreement, National Identity Card, Utility Bill or Bank Statement (less than 3 months old).

        To be approved, all documents must be in acceptable condition. Username/registered email address must be included in the communication, to ensure the check is completed promptly. Also, the image must be photo captured and not scanned, and all the details and edges must be fully visible.

        2.4 We reserve the right to carry out verification checks using third party services

        2.5 As required by our Anti-Money Laundering obligations and/or as part of our policy, we reserve the right to raise queries regarding the source of any funds placed on deposit. we will contact you either via email to your registered email address or via your registered contact phone number, requesting copies of one or more of the following documents:

        Your photo identification (valid passport or driving licence)

        The front of the credit/debit card you used to deposit (obscuring the middle 8 digits of your 16-digit card number)

        A bank statement (issued within the last 3 months) accompanied by a payslip

        A tax return document

        A statement that shows regular income on your account.

        Potential Inheritance or proof of ownership of potential capital.

        Anything else we could determine as a source of income e.g. P60, P45

        To be approved, all documents must be in acceptable condition. Any images must be photo captured and not scanned, and all the details and edges must be fully visible.We may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority.

        2.6 By agreeing to these Terms, You agree and declare that You have entered your own correct personal details, and that the source of all funds used on are derived from legitimate activities and that You will not use the Site for illegal or fraudulent activity, including (and without limitation) money laundering as provided by the governing law that applies to You and/or any member of our Business. We reserve the right to check all and any transactions to prevent money laundering. Criminal and/or civil proceedings may be brought against You and any other person linked to taking part in such activity. We reserve the right, at our sole discretion, to report any suspicious transaction and to transmit any information to the appropriate authorities and without notice to You. In such a case, You waive all rights of any nature that may be recognized anywhere of the communication of such information. In addition, we reserve the right to withhold all the funds we believe to be derived from fraudulent or unlawful activity and where required, without giving reason to You for withholding said funds.

        2.7 You cannot request or open an account if you are not the account holder or if you are acting on behalf of someone else or on behalf of the account or for the benefit of a third party.

        2.8 You can only possess one account with, and we reserve the right to close all multiple accounts that are open, under the same name or connected to the same person, and in this case, we will credit the first account that you opened with with the balances from the other accounts that would have been closed. If we have reasonable grounds to believe that you have committed or attempted to commit any fraud, we reserve the right to cancel any transaction pertaining to it. You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble with us using additional accounts; or where you have changed any of the registration details (which would also include if you register an additional account by altering certain details).

        2.9 You must not authorize any third party to use your account and you will be entirely responsible for all losses as a result of having a third party use their account. You must immediately inform us if you suspect that another person has obtained access to your account, and you will offer your full support to us while researching this issue.

        2.10 It is your responsibility to ensure that all information provided on registration is accurate, precise and up to date. You are aware that changes cannot be made to your first name, surname and date of birth provided at registration, unless you provide us with satisfactory evidence that your personal details, have been legally changed under the laws of countries where you reside.

        2.11 We reserve the right to keep all personal information provided by you upon registration after your User Account is closed.

    4. 3. Bonuses
      • 3.1 All bonus offers can be redeemed only once per offer unless it was clearly stated otherwise.

        3.2 Each bonus offer will have its own "terms and conditions” and you should ensure that the terms and conditions associated with each individual bonus offer are read and understood prior to accepting the bonus.

        3.3 In the event of an error when attributing a bonus to your account, the company reserves the right to correct such errors by removing any funds that were put into your account erroneously and by voiding any bets that were placed by these funds.

        3.4 At no time will a bonus be offered where the benefit amount is dependent on you gambling for a certain time limit or frequency; where the benefit increased if you reach a qualifying activity in a shorter amount of time; or where the value of the benefit increases with your spend it does so at no greater rate than your spend increases.

    5. 4. Deposits
      • 4.1 We accept deposits via the following credit and debit card types: Visa; Visa Debit; MasterCard; Visa Electron; Maestro. We also accept deposits via the following E-Wallet: Skrill; NETELLER.

        4.2 The minimum deposit amount accepted is £10.00 with the maximum being £5,000.00.

        4.3 We will only accept deposits from Great Britain and Northern Ireland.

        4.4 We do not charge you for depositing using your credit or debit card however you may incur some charges from your bank. See your bank account terms and conditions for further information.

        4.5 Tyche Tech Ltd is the Merchant of Record, meaning it processes all credit and debit card payments from customers, including deposits.

      What are "Verified by Visa" and "MasterCard SecureCode"?

      We utilise services called "Verified by Visa" and "MasterCard Secure" – in the event your card issuer subscribes to one of these services, you'll be asked to enter a password or specified characters from a password in order to be able to complete your deposit.

      If you have not signed-up for this service online before, you'll be able to create a new password on being prompted.

      If you cannot remember this password, you'll also be able to reset this at this time.

      Please note that for your online security, we have no visibility of this password and cannot reset this on your behalf.

      Please click here to learn more about Verified by Visa and here to learn more about MasterCard SecureCode.

    6. 5. Withdrawals

      The process for requesting and receiving winnings is outlined as follows. Please note we will always contact you via your registered email address if there is any further information we require (such as identification documents) in order to process it for you. If we do not receive documents we required in 30 days we reserve the right to decline your withdraw request. If we do not receive documents we required in 45 days we reserve the right to suspend your account.

      Funds may be withdrawn from your Account provided that:

      5.1 All payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

      5.2 Any identity checks we are required to conduct pursuant to applicable anti-money laundering regulations and rules or other obligations, as listed in 2.5 are clear; and

      5.3 You have complied with the rest of these Terms and Conditions.

      Tyche Tech Ltd is the Merchant of Record, meaning it processes all credit and debit card payments from customers, including withdrawals.

    7. 6. Withdrawal Processing
      • 6.1 If you choose to make a withdrawal request and have deposited with us using a credit or debit card, we will look to pay any requested winnings in full back to this card. And if you have deposited with us using an E-Wallet, we will look to pay any requested winnings in full back to this E-Wallet.

        6.2 If you have deposited using more than one credit or debit card, you will be able to select which card you wish your winnings to be returned to during the withdrawal request process.

        6.3 In the event that your credit or debit card used to deposit with us has expired or cannot be credited for any other reason, you will need to deposit using a valid card in order to be able to withdraw any funds back to this card.

        6.4 With the exclusion of any applicable withdrawal or management fees detailed below, no charge on any type of credit or debit card payment will be levied by us in the event that your Bank or card-issuing company charge an exchange rate fee for example (in the event your account is held in a currency other than GBP (Sterling)) or any other charge, then we cannot be held liable for any such charge.

        In the event that you have requested a withdrawal from us, but have yet to receive either your debit or credit card payment after a sufficient time, please contact Customer Services.

        The minimum withdrawal amount that can be paid back to your credit/debit card is £10.00 or your full remaining balance.

    8. 7. Withdrawal Management Fees

      Free bets or promotional awards of any kind cannot be withdrawn.

      In the event you choose to withdraw funds from your account and have not carried out any financial activity, or if the financial activity on your account equates to a sum of less than 50% of the amount deposited by you, then we reserve the right to charge a processing fee of 5% of the requested withdrawal amount (or 8% if the deposit method is Skrill or NETELLER) with a minimum charge of £3.00

      "Financial activity" is defined by the placing of bets anywhere on this website (voided/cancelled bets do not count).

    9. 8. Self-Exclusion

      8.1 We realise that for some Customers gambling might become a serious problem and for such Customers we offer a self-exclusion option for a period from six months up to permanent exclusion, as per a Customer's request.

      If you wish to self-exclude, please either contact Customer Services specifying the period you wish to be self-excluded for, or choose the "Self-Exclude" option found within your "My Account" section of the Services. If you choose to contact Customer Services, your request will be processed as soon as we receive it, which may take up to 12 hours.

      If you choose to contact Customer Services, kindly note that only upon a clear "self-exclusion" request will your account be suspended for the agreed time. Otherwise all accounts will be "closed" and can be reopened at any time upon a Customer's request. Please read through our Responsible Gaming guide for more information.

      If a self exclusion has been requested by contacting the Customer Support, the account will be closed for 6 months unless explicitly stated otherwise. Any self-exclusion may, on request, be extended for one or more further periods of at least 6 months each.

      8.2 Tyche Tech Ltd takes its social responsibility extremely seriously and follows the Gambling Commission of Great Britain’s code to the letter to make sure that effective procedures are in place for self-exclusion. We take all reasonable steps to prevent self-excluded individuals from participating in gambling. The company will close all known gambling accounts of identified individuals who self-exclude within two working days or sooner upon learning that a person is self-excluded. Furthermore, the company has the following procedures in place in order to manage self-excluded individuals:

      a Register of those excluded (name, address, membership and any other account details);

      b Our staff are trained to effectively administer the systems; and

      c The removal of access from those persons found to have attempted to gamble on the ‘sites’

      8.3 You accept that we have no responsibility or liability whatsoever (including in respect of any losses you may incur) if you continue to gamble with us, in particular where you have sought to circumvent a self-exclusion via additional accounts; or where you have changed any of the registration details (which would also include if you register an account by altering certain details). All self-excluded individuals found to be either attempting or having perpetrated such acts to open an account that could not be practically stopped at the time will have their winnings forfeited and all bets voided. The company treats such instances where an individual wilfully construes to subvert the account opening process having self-excluded extremely seriously and will take all necessary action including legal action to protect itself and the individual in order to mitigate harm. We would urge all person(s) who believe they have a gambling problem to seek help from agencies such as: and

    10. 9. Account Closure, Suspension and Administration Fee

      9.1 If you wish to close your account, you can withdraw any remaining funds and there is no further requirement to inform us. Should you want to close your account permanently please contact our Customer Services team, who will try to assist you with any issues or concerns you have, and if unsuccessful your account will be closed upon your confirmation. Please allow us up to 24 hours to process your request.

      9.2 We reserve the right to decline a new customer or close an account without having to give a reason for doing so.

      9.3 Bet600 reserves the right to close or suspend your account at any time and for any reason. Without limiting the preceding sentence, Bet600 shall be entitled to close or suspend your account if:

      (a) you become bankrupt;

      (b) Bet600 considers that you have used the Services in a fraudulent manner or for illegal and/or unlawful or improper purposes;

      (c) If we do not receive documents we required in 45 days;

      (d) Bet600 considers that you have used the Services in an unfair manner, have deliberately cheated or taken unfair advantage of Bet600 or any of its customers or if your account is being used for the benefit of a third party;

      (e) Bet600 is requested to do so by the police, any regulatory authority or court;

      (f) Bet600 considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur; or

      (g) your account is deemed to be dormant and its balance is, or reaches zero in accordance with paragraph 9.5 below.

      9.4 If Bet600 closes or suspends your account for any of the reasons referred to in (a) to (g) above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Bet600 (together “Claims”) arising therefrom and shall indemnify and hold Bet600 harmless on demand for such Claims. In the circumstances referred to in (a) to (g) above, Bet600 shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings, Bet Credits or bonus payments).

      9.5 Bet600 will apply an Administration Fee to all accounts that have been ‘inactive’ or 'suspended' for a consecutive period of at least 900 days in accordance with the following procedure. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit; (ii) a sports bet is placed.

      (a) If your account remains ‘inactive’ or 'suspended' for a continuous period of 900 days then your account shall be deemed to be dormant.

      (b) If, on being deemed to be dormant, your account has a positive balance, Bet600 shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).

      (c) If your account remains dormant, after a minimum period of 30 days following Bet600’s first attempt to notify you that your account has become dormant, Bet600 shall deduct a monthly Administration Fee from your account balance of £5 (or currency equivalent).

      (d) The Administration Fee calculated in accordance with (c) above shall be deducted from your account balance on the expiry of the 30-day notification period mentioned above and every 30 days thereafter at the same rate until the earlier of: (i) your account balance reaching zero when no further Administration Fee shall be deducted and your account will be closed; or (ii) you ‘reactivating’ your account when no further Administration Fee shall be deducted.

      9.6 You can ‘reactivate’ your account by contact our customer support team to active your account and then (i) making a successful deposit; (ii) placing a Sports bet within a day.

      9.7 You can request a refund of any Administration Fees by contacting our Customer Service department if you think the fees are mis-calculated.

    11. 10. Law
      • 10.1 Should there be any claim or dispute relating to bets placed on the Services please contact us. If we are unable to settle the dispute, we will refer the dispute to the arbiter set out in Section 11.9. The arbiter’s decision will be final (save in respect of any manifest error) subject to full representation being given to all parties involved. Any dispute as to the enforceability of bets on the Services shall be governed by the laws of England.

        10.2 All other disputes not covered by clause 10.1, and subject to clause 10.3, or any other claims or proceedings arising out of or in any way relating to the Services or these Conditions shall be governed by the laws of England shall have exclusive jurisdiction for the purpose of any such proceedings arising out of or in any way relating to the Services or these Conditions.

        10.3 Notwithstanding clauses 10.1 and 10.2, we reserve the right to take legal action against any party in breach of these Conditions, at our election, in Ireland or the place of breach or the domicile of that party, and that party shall submit to the jurisdiction chosen by us.

    12. 11. Customer Services and Complaints
      • 11.1 If you have any complaints, experience any problems or wish to contact us for any other reason, please contact us at

        11.2 Any complaint or claims of any nature, also with regard to your Account statements or Account balance, should be communicated to us as soon as possible by contacting our Customer Support, from the publication of the information on the Services which has given rise to the complaint, and/or within 6 months of the issue occurring;

        11.3 The communication must contain the following information:

        1. a) Account Log-In ID;
        2. b) registered First Name and Surname;
        3. c) explanation of the issue and the complaint/claim;
        4. d) specific dates and times associated with the complaint/claim (if applicable);

        11.4 All best efforts will be made to resolve any reported matter promptly. Failure to submit the communication as outlined above may result in a delay in our ability to identify and respond to your complaint in a timely manner.

        11.5 In case of conflict between the result posted on the Application and the result shown in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between you and us will be determined based on the records kept by us;

        11.6 We will acknowledge receipt of the complaint 24 hours of receipt and will respond as quickly as possible and in all cases, we strive to ensure that all customers are responded to within 2 working days of receiving your complaint. If this is not possible we will explain why and give you a date by which you can expect a full reply. We commit to respond to the complainants or to the authority with respect to complaints with the results of the inquiry within one month from the date of which the relevant complaint is lodged, and will ensure the best efforts in providing a prompt resolution of issues at hand.

        11.7 If for any reason you are not satisfied with how we have resolved your complaint, you may decide that the matter be referred for adjudication by the free Independent Betting Adjudication Service (IBAS). Your dispute will be reviewed and, if considered genuine, it will be referred to a Panel for adjudication.

        11.8 Once the adjudication process is considered complete, the Panel will issue a ruling in the form of a written document, which will be sent to you and the Operator. The document will explain the Panel's reasons for the ruling, the Panel’s conclusion, and direct how the matter should be resolved. The ruling will be final and binding on all parties in the dispute, as long as the full facts are presented by all parties concerned.

        11.9 Before contacting IBAS and completing the Adjudication Form, we recommend that you read the case studies section on their website, as it may list a similar case which may apply to your own circumstances and help clarify your case before proceeding to adjudication.

        Telephone Number: +44 (0)20 7347 5883



        11.10 Please note that IBAS will only adjudicate on a dispute if:

        (a) the Operator holds a licence issued by the Gambling Commission of Great Britain and the dispute concerns a wager which is subject to the laws of England and Wales, or Scotland; in its absolute discretion, IBAS may deal with disputes arising in other jurisdictions;

        (b) a genuine deadlock exists between the Customer and the Operator.

        11.11 Alternatively, you can contact the European ODR to refer the matter for adjudication.

    13. 12. Cash Out and Partial Cash Out
      • 12.1 Cash Out and Partial Cash Out are features which are offered on various singles and multiples Sportsbook bets. Cash Out allows you to amend your original bet and lock in a profit or a loss by settling your bet early, without having to wait for the event to finish.

        12.2 If you make a Cash Out or a Partial Cash Out request, you will be notified whether or not your request has been successful. Your request to Cash Out or Partial Cash Out is not guaranteed to be accepted and may be unsuccessful if, for example, the market suspends or the odds move before your request has been processed. Cash Out and Partial Cash Out requests made in-play may take longer to process because of the in-play bet delay.

        12.3 Cash Out and Partial Cash Out are not currently available on all markets - a Cash Out icon will be displayed for the markets that support Cash Out.

        12.4 We cannot guarantee that the Cash Out or Partial Cash Out feature will be available on your bet selection. Where Cash Out or Partial Cash Out is available pre-event and we do not cover the event In-Play then Cash Out or Partial Cash Out will be unavailable once the event starts.

        12.5 Using Cash Out or Partial Cash Out may mean you will opt out of and no longer be eligible for a particular promotion. See the terms and conditions of the promotion for further details.

        12.6 Any bonuses due from bets such as Lucky 15/31/63 will not apply where Cash Out has been used to close a bet.

        12.7 We will not be responsible if the Cash Out or Partial Cash Out feature is not available for technical reasons and bets will stand as originally placed during any such period.

        12.8 We reserve the right to amend, suspend or remove the Cash Out or Partial Cash Out features at any time for any event, fixture or market. Any bets placed on such events, fixtures or markets will stand as originally placed.

        12.9 We reserve the right to reverse the settlement of a Cash Out or Partial Cash Out if the bet or a market is settled in error.

        12.10 Partial Cash Out shall only be available in circumstances where the full Cash Out offer for the bet subject of the Partial Cash Out is greater than twice the minimum bet amount permitted for that particular bet.

        12.11 When a Customer undertakes a Partial Cash Out, the remaining bet amount (ie the initial bet amount – Partial Cash Out Amount) is placed as a new bet at the odds current at the time of the Partial Cash Out.

        12.12 The minimum Partial Cash Out amount is equal to the minimum bet permitted for that particular bet.

        12.13 The maximum Partial Cash Out amount shall be the full Cash Out amount minus the minimum bet amount permitted for that particular bet.

        12.14 In the case of a Partial Cash Out of an Accumulator Bet, where one or more of the lines has already been settled, the new bet is placed on the remaining open lines at the current odds.


    14. The above Terms and Conditions came into effect on 25th February, 2020.